Refund policy

Returns & Refunds

We want you to be happy with your purchase from Rewind the 90s. If your item arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 14 days of delivery so we can make it right.

Please include your order number and, when applicable, photos or video showing the problem.

Change-of-Mind Returns

We accept eligible returns requested within 14 days of delivery. Items must be unused, unworn, and in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Do not send a return without contacting us first. Returns must be approved and return instructions will be provided. Items sent to an address without prior authorization may not be accepted.

Non-Returnable Items

Personalized or custom-made products, gift cards, and items marked final sale cannot be returned unless they arrive damaged, defective, or incorrect.

Refunds

Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Cancellations
Orders begin processing quickly. Please contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Lost or Missing Packages

If tracking shows that your package has not arrived within the expected delivery period, contact us and we will help investigate the shipment.

To request assistance with an order, please contact Rewind the 90s through our store's Contact page.